Operations Management the heart of all management disciplines which bring competitive advantage and market focus for all business organization. Thus, the course covers Meaning of operations and production management, operations management as competitive weapon, product and service design, quality and quality control, capacity planning, location decision, layout decision, aggregate planning, scheduling, work design, and time-based operations.

At the end of this course, students should be able to:

• Define operations management
• Understand operations strategy and competitiveness
• Understand facility location and layout
• Know capacity planning
• Differentiate aggregate planning and scheduling
• Describe operations management, its scope and activities
• Describe the decision involved in designing and controlling the operations system.
• Apply selected quantitative tools, techniques and models in the analysis of decisions for the designing, planning and controlling of operation systems.

CHAPTER ONE - NATURE OF OPERATIONS MANAGEMENT              

1. 1. Introduction
   2. Historical Development of Operation Management
   3. Manufacturing Operations and Service Operations

1.3.1 Manufacturing Operations

1.3.2 Service Operations

1. 4. Operations Decision Making
   5. Productivity Measurement

 

CHAPTER TWO - OPERATIONS STRATEGY & COMPETITIVENESS  

2.1 Introduction to operations strategy

2.2 Operations strategy in Manufacturing

2.3 Operations strategy in Services

CHAPTER THREE - DESIGN OF THE OPERATION SYSTEM                  

3.1 Product and service design

3.2 Process selection 

3.3 Strategic Capacity Planning

3.4 Facility Location & layout

3.5 Job Design and Work Measurement

CHAPTER FOUR - OPERATIONS PLANNING & CONTROL                    

4.1 Aggregate production planning

4.2 Operations Scheduling 

CHAPTER FIVE - QUALITY MANAGEMENT AND CONTROL               

5.1 Meaning and nature of quality

5.2. Overview of TQM

5.2 Quality Specification 

5.3 Continuous Improvement

5.4 Statistical Quality Control

5.5 Process Control Charts

• Chase, Richard N., Aquilano, Nicholas J. and Jacobs, F. Robert ( 1998), Production and Operations Management- Manufacturing and Services, 8th Edition, Irwin McGraw-Hill
• Wild Ray (1995), Production and Operation Management,5th Edition, Cassell.
• Starr, Martin (1996), Operation Management: A Systems Approach, Boyd and Fraser Publishing Company.
• Plossl, George W (1985), Production and Inventory Control: Principles and Techniques, 2ed Edition, Prentice Hall.
• Evans, James R (1993), Production/Operations Management: Quality, Performance and Services, 5th Edition, McGraw- Hill
• Dilworth James B (1993), Production and Operation Management ­Manufacturing and Services. 5th Edition, West Publishing.
• Dilworth, James R (1993), Production and Operation Management, 8th Edition, International Thomson Publishing.
• Armistead, Colin and Rowland, Philip (1996), Managing Business Processes ( BPR and Beyond), John Wiley and Sons
• Duncan, William L (1995), Total Quality - Key Terms and Concepts, Luftig and Warren international.
• Townsend, Patrick L and Gebhardt, Joan E.(1992), Quality in Action -93 Lessons in Leadership, Participation and Measurement, John Wiley and Sons.